Crackity Jones

As you can tell by the crack of my ass there, I've been working on the digital cable - for my father, who is 1,600 miles away in front of the television.
I am not.
I am 1,600 miles west, driving in my car on Interstate 5.
Thursday, I got the fourth service call in a week to help with the cable remote.
I'm doing it from memory.
(The last time I held said remote was Feb. 4.)
Thursday's problem was a stumper.
The channel guide in the menu screen won't move up and down.
Somewhere, there's a button on the remote the has locked the guide out.
I don't know which button that might be.
Sorry to say, it's probably time to call in the fine folks at Time Warner.